Bundaberg
Rostering Officer
- Job type:
- Permanent / Full Time
- Category:
- Support Services
Southern Cross Support Services are looking for a Rostering Officer with a mind for scheduling & problem solving, based at our Bundaberg office!
Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives.
About this opportunity:
The Rostering Officer provides accurate and timely rosters to SCSS employees by rostering according to staff contracts to ensure hours are met and according to specific shift and client service needs.
Key responsibilities of this role:
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.
About this opportunity:
The Rostering Officer provides accurate and timely rosters to SCSS employees by rostering according to staff contracts to ensure hours are met and according to specific shift and client service needs.
Key responsibilities of this role:
- Ensure shifts are filled in a timely manner and in such a way as to ensure minimum disruption to client supports
- Audit timesheets fortnightly for payroll processing
- Advise and support Case Managers in the population of and update of rosters
- Set up and manage ongoing rosters for all employees and ensure that shifts are filled in a timely manner with support from line managers
- Process annual leave and availability requests in consultation with Case Managers
- Ensure hours worked by employees are monitored to ensure employees are working within any industrial relation obligations and awards
- Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences
- Coordinate rostering of new employees to ensure that they undertake on-site induction training and shadow shifts.
- Respond to and appropriately manage employee queries regarding their rosters
- Experience and/or understanding of rostering (essential)
- Ability to interpret the SCHADS award and any other relevant legislations (highly regarded)
- Intermediate skills in the use of Client Information Management Systems such as Visual Care (highly regarded)
- Flexibility to work between the hours of 6am to 6pm on a rotation roster
- Demonstrated proficiency in Microsoft Office
- Ability to prioritise in a fast-paced environment and self-manage workloads to meet competing deadlines
- A commitment to providing a solution focused approach and attitude
- Strong customer service and stakeholder engagement skills
- Working with Children Blue Card
- Flexible work options – flex day model
- Monthly rostered day off – an extra 12 days off per year!
- Annual FREE Flu Vaccination
- Academic Study Day Program
- Sonder complete care platform – 24/7 support
- Ongoing learning and development including career growth opportunities
- Corporate Health Care Partners
- Temporary Office Swap – locations across QLD
- Recognition – Employee of the Month, 5 & 10 year Service Awards
- Sanctuary Model of Care framework training
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.