Residential Care Team Leader

Job type:
Support Services

Senior permanent part-time opportunity available to lead a supportive & passionate team to deliver trauma-informed care to young people in Cairns


Southern Cross Support Services (SCSS) is a leading Child Safety provider throughout QLD. Children, Youth & Family Services (CYF) team members play a vital role in ensuring that children and young people are offered a safe and stable environment to reach their goals. CYF work in accordance with the Sanctuary Model of Care framework.

What you will be doing:

  • Be a positive role model and demonstrate attributes that allow children to feel safe, build resilience and work towards positive future outcomes
  • Provide the day-to-day care of all children in the residential care setting and participate in appropriate recreational activities for and with the children
  • Assist children to learn life skills in a planned and supportive way & focus on the child’s positive behaviours through praise and encouragement
  • Maintain a high level of confidentiality regarding the children’s information and history
  • Ensure that the residential care site is clean and well maintained by undertaking general household tasks including shopping, cooking, and cleaning
  • Lead the team and build a positive team culture, whilst ensuring a strong focus is placed on delivering quality services to children and young people
  • Support the Case Manager with the planning, implementation, and management of strategies to support the needs of children
  • Ensure all required documentation is completed by the team in a timely manner
  • Plan and lead Team Meetings and complete shadow shifts with all new team members
  • Delegate tasks within the residential care setting
  • Complete shift work and in-home sleepovers as required

What you will bring:

  • Flexibility across a 7 day/night roster, which can include shift work, periodic weekend, public holidays, night shifts & overnight sleepovers
  • Experience in a similar senior position (desired but not essential)
  • Have completed or be enrolled to commence a minimum Certificate 4 qualification in a relevant area (Child, Youth & Family Intervention/Disability/Mental Health/Community Services)
  • Highly developed capacity for emotional self-regulation, including the ability to set and maintain consistent boundaries in a professional setting
  • Ability to ensure attention to detail and time management with client documentation and shift reports
  • Excellent written and verbal communication skills with the ability to use Microsoft Office, email, and web-based applications.
  • Blue Card for Working with Children & NDIS Worker Screening (or Yellow Card)
  • Child Safety and Criminal History Screening – LCS2
  • Driver’s licence

What we can offer you:

  • Ongoing Learning & Development including TCI training
  • Annual FREE Flu Vaccination
  • Reimbursement to maintain First Aid & CPR
  • CEO Scholarship Program
  • Sonder complete care platform – 24/7 support
  • Corporate Health Care Partners
  • Location Swap – locations across QLD
  • Sanctuary Model of Care Framework training
  • Recognition – Employee of the Month, 5 & 10 year Service Awards

Interested in this job? The CRUX Management Services (CRUX) Talent Acquisition team would love you to apply online today. CRUX are the official recruitment partner for Southern Cross Support Services.

CRUX and our partner companies are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.

Apply now

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