Brisbane
IT Officer
- Job type:
- Permanent / Full Time
- Category:
- Support Services
We are seeking an IT Officer to be based at our Capalaba office, requiring strong technical skills and a passion for technology!
About Us:
CRUX Management Services (CRUX) provide people, compliance and corporate services to our stakeholders across multiple business units and departments. We are seeking a dedicated IT Officer to support our help desk function and ensure seamless IT operations throughout our organisation.
Job Summary:
As an IT Officer, you will be responsible for providing technical support and assistance to our diverse user base. You will play a key role in troubleshooting and resolving IT issues, maintaining our IT infrastructure, and ensuring the smooth operation of our help desk services across multiple business units and departments.
Key Responsibilities:
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.
CRUX Management Services (CRUX) provide people, compliance and corporate services to our stakeholders across multiple business units and departments. We are seeking a dedicated IT Officer to support our help desk function and ensure seamless IT operations throughout our organisation.
Job Summary:
As an IT Officer, you will be responsible for providing technical support and assistance to our diverse user base. You will play a key role in troubleshooting and resolving IT issues, maintaining our IT infrastructure, and ensuring the smooth operation of our help desk services across multiple business units and departments.
Key Responsibilities:
- Help Desk Support:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
- Escalate complex issues to higher-level support when necessary and ensure follow-through until resolution.
- Assist in the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.
- Monitor and maintain system performance, ensuring uptime and availability.
- Perform regular updates to ensure systems are secure and up-to-date.
- Develop and provide training to end-users on IT best practices and the use of software and hardware.
- Create and maintain comprehensive documentation for IT processes, FAQs, and troubleshooting guides.
- Work closely with various departments and business units to understand their IT needs and provide appropriate support.
- Communicate effectively with stakeholders to keep them informed of issue status and resolution timelines.
- Certificate IV or Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Demonstrated experience in a help desk or IT support role.
- Strong knowledge of Microsoft Office Suite, Sharepoint, Active Directory & other cloud-based applications.
- Familiarity with network troubleshooting and basic networking concepts.
- Excellent problem-solving and communication skills.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Customer-focused attitude with a commitment to providing high-quality support.
- Eligibility to apply for or currently hold Working with Children Blue Card
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- The chance to work with a diverse range of businesses and departments.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.