Bundaberg
Coordination Support Officer
- Job type:
- Permanent / Full Time
- Category:
- Support Services
Work with Access Support Coordination within our Head Office in Bundaberg to assist our team of Support Coordinators across QLD!
Access Support Coordination (ASC) are specialists in providing their clients with the right access to supports to accelerate their independence and achieve their goals.
About this opportunity:
The Coordination Support Officer works with the ASC team through supporting them with tasks needed to meet the needs of participants and directly assisting participants as required.
Key responsibilities of this role:
CRUX and our partner companies are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.
About this opportunity:
The Coordination Support Officer works with the ASC team through supporting them with tasks needed to meet the needs of participants and directly assisting participants as required.
Key responsibilities of this role:
- Assist Support Coordinators and Recovery Coaches with research for participants needs (e.g. STA, providers, AT equipment, information etc.) as required and directed by the Manager
- Assist Support Coordinators with administration tasks
- Assist Administration Officer with tasks/actions as required
- Support a small case load of participants with accessing supports and services as required
- Assist Participants to link in with mainstream providers and services (as required)
- Assist participants to understand their plans and complete all relevant NDIS reviews (as required)
- Complete reports as per NDIS guidelines (as required)
- Meet KPI (billable hours) expectations relevant to role as agreed and directed by the Manager
- Maintain participants files and records including case notes of all actions completed in accordance with privacy and confidentiality legislations
- Demonstrated experience in a similar role
- Intermediate knowledge of the NDIS and an understanding of the role of a Support Coordinator
- Completion of Certificate III qualification in Administration or Community Services (desirable)
- Experience using the Microsoft Office suite and excellent general administration skills
- Experience using Client Management Systems and conducting data management (e.g. inputting, reports etc) (preferred)
- Excellent written and verbal communication skills
- Working with Children Blue Card and Yellow Card/NDIS Worker Screening Check
- Drivers Licence
- Flexible work options – flex day model
- Monthly rostered day off – an extra 12 days off per year!
- Annual FREE Flu Vaccination
- Academic Study Day Program
- Sonder complete care platform – 24/7 support
- Ongoing learning and development including career growth opportunities
- Corporate Health Care Partners
- Temporary Office Swap – locations across QLD
- Recognition – Employee of the Month, 5 & 10 year Service Awards
- Sanctuary Model of Care framework training
CRUX and our partner companies are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.