Administration Officer

Job type:
Support Services

Join our Behaviour Support Team within SCSS and assist with all administrative tasks to support the effective operation of the team!


Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives.

About this opportunity:
The Administration Officer role is responsible for contributing to the effective operation of the Behaviour Support team. The Administration Officer needs to be articulate, have attentive to detail and able to handle multiple tasks simultaneously with an ability to manage relationships and competing agendas.

Key responsibilities of this role:
  • Engage with and manage referrals of new NDIS participants.
  • As first-point-of-contact, provide timely and responsive communication alongside the Behaviour Support Manager.
  • Assist with the provision of accurate and clear information in a timely and respectful manner.
  • Operate systems and accurately maintain data information, records, spreadsheets and filing systems.
  • Ensuring accuracy of detail in a timely fashion to meet NDIA and organisation requirements.
  • Make informed decisions around the daily operations and delivery of administrative services.
  • Collate data for end of month reporting to NDIS Business Unit.
  • Perform other duties as directed, provide backup support whilst other team members are on leave.
  • Participate in practice and performance review.
To succeed in this role you will have:
  • Relevant qualification related to Business Administration or other Community Services related field (desirable)
  • Demonstrated knowledge of the NDIS and/or worked in a similar role within the Community Services sector (desirable)
  • Experience or knowledge around relevant systems/platforms including PRODA and VisualCare (desirable)
  • Exceptional attention to detail, time management, organisational and administrative skills
  • Excellent written and verbal communication skills
  • Advanced computer skills, including the ability to use Microsoft Office, email and web-based applications.
  • Ability to achieve outcomes within agreed timeframes and under time pressures
  • Proven ability to work confidentially and productively with a high level of tact and diplomacy
  • Blue Card for Working with Children and NDIS Worker Screening
Why work with us:
  • Flexible work options – flex day model
  • Annual FREE Flu Vaccination
  • Academic Study Day Program
  • Sonder complete care platform – 24/7 support
  • Ongoing learning and development including career growth opportunities
  • Corporate Health Care Partners
  • Temporary Office Swap – locations across QLD
  • Recognition – Employee of the Month, 5 & 10 year Service Awards
  • Sanctuary Model of Care framework training
CRUX Management Services (CRUX) provide people, compliance, and corporate services to a select number of companies. CRUX is the official recruitment partner for SCSS.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.

Apply now

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