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A message from our CEO, Cheryl Barrett regarding Southern Cross Support Services (SCSS) response to COVID-19

March 23, 2020

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Coronavirus Response

March 16, 2020

NOTE: New update from our CEO is available and supercedes this message 


In response to the rapid escalation of the Coronavirus  (COVID-19) in Australia, we want to assure you that our top priority is the well-being of our clients, employees, stakeholders and communities. Southern Cross Support Services are actively monitoring the rapidly changing situation and taking action to facilitate a safe and healthy working environment while maintaining continuity of business.


In line with the recommendations from the World Health Organisation, the Australian Department of Health and Queensland Government we are cancelling all group activities conducted by SCSS until further notice.


We urge all clients and staff to practice good hygiene by covering coughs, washing hands, cleaning surfaces and disposing of tissues. We recommend vulnerable clients stay away from large public gatherings such as shopping centres & cinemas as well as minimising physical contact with others.


Our support teams will be taking the lead in the field to ensure we reduce any unnecessary community contact. In addition to this, our crisis management team have considered the emotional and behavioural impacts support staff may face with our clients being so vulnerable and unaware of the changes in their community. 


If you are a client with concerns or questions regarding Coronavirus or how services may be impacted, please call 07 4111 2694.   


The NDIS have provided easy read Coronavirus information


The Department of Health has a 24/7 hotline: 1800 020 080.

Southern Cross staff with concerns or questions can call 07 4111 2693.

If you are sick or require medical assistance, please call 13 HEALTH


We are calling for urgent action from the State and Federal Governments to develop a targeted response to COVID-19 for people with disability, their families and the disability service sector.


Above all, we are committed to the health and safety of our clients and employees. Our crisis management team are monitoring the situation on a daily basis and will continue to update our website




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