Empowering individuals to achieve a balance of life skills that provide:
Model of Care
Southern Cross Support Services works from a strengths-based, trauma informed approach to interventions, by implementing and delivering the following therapeutic practices to provide our clients with holistic care:
Hope and Healing Framework
Therapeutic Crisis Intervention (TCI)
Crisis Prevention Intervention (CPI)
Trauma focused Cognitive Based Therapy
Psychotherapy and Pyschoeducation
Maslow’s Hierarchy of Needs
Window of Tolerance
Client centred care
With the support of our Clinical Team, Southern Cross Support Services seeks to build our client's independence by increasing their skill set and, where required, linking them to community supports.
Client Involvement and Empowerment
Our clients have control of their programs and outcomes. We support each individual to have power over their life and its direction.
Empathetic not sympathetic
We take the time to understand a person's disability but we focus on their abilities and the contribution they make to their community.
Everyone has important things happening in their life. Both staff and clients have a proper regard for each other's tastes, opinions, lifestyle and position.
We will act honestly and ethically and provide all advice and services with integrity.
The client is to feel supported on a professional level by the Service - not on a personal level by the staff member. We maintain professional boundaries when we provide support.
Client Safety and Wellbeing
We are committed to the safety and wellbeing of our clients including all children and young people. We strive to provide a child safe environment where children and young people are safe and feel safe, and their voices are heard about decisions that affect their lives.
Our services are person centred and customised to the needs and wants of the Service User.
We look for ways to help and encourage each other. We work with confidence because we know we have the support of those around us.
We have a genuine commitment to the rights of people with disabilities to experience and enjoy the same learning and lifestyle opportunities that all community members have.
We invest time in planning our services and programs to ensure their ongoing viability and success.