Senior Customer Service Officer

Job type:
Permanent / Full Time

We are looking for a Customer Service superstar to lead our administration team based at Head Office in Bundaberg!


CRUX Management Services (CRUX), attracts dynamic individuals who have an appetite for:
  • a fast-paced environment
  • opportunities for career growth, and
  • a focus on safety and wellbeing
CRUX, and our partner companies are experiencing unprecedented business growth. As a result, the CRUX Talent Acquisition team are on the hunt for superstars in a variety of roles across the sunny state of Queensland.

About the role:
CRUX currently have an exciting opportunity for a Senior Customer Service Officer to join our busy Administration team! This role will be based at Head Office in Bundaberg.

Your responsibilities:
  • Mentor and coach administration team
  • Effectively communicate with all customers (internal and external)
  • Deliver quality customer service telephone, email and face to face to both internal and external customers
  • Ensure calls are logged and that customers understand the service process
  • Provide first call resolution to customer requirements
  • Provide general administration including, reports, purchase orders, account reconciliation, leave planning, and on-call rosters (where applicable)
  • Review the call logging register to ensure customer enquiries are actioned and closed off within acceptable timeframes
  • Serve as the point person for coordination of office duties including, mailing, supplies, errands, and shopping
  • Schedule meetings and appointments
  • Organize and order stationery and office amenities
  • Proactively engage with your line manager regarding customer service trends and assist with strategies to ensure best practice customer service
Key skills and about you:
  • Demonstrated administration or customer service experience
  • Demonstrated experience supervising a team
  • Strong written and verbal communication skills with a customer service focus
  • Able to prioritise workload and multitask as required
  • Good understanding of Microsoft Office including Outlook, Excel, and Word
Qualifications & Licences:
  • Drivers Licence
  • Qualification in Business Administration, Business or Customer Service highly regarded
Feel inspired?
The CRUX Talent Acquisition team want to talk about this opportunity with you. Call 1300 2789 01 or email email hidden; JavaScript is required

Apply now

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