Rostering Officer

Job type:
Permanent / Full Time
Support Services

If you have a mind for scheduling, planning and problem solving, this role based in our Cairns office, is for you!


CRUX Management Services (CRUX) provide people, compliance, and corporate services to a select number of companies. Our partner companies are specialists in a range of industries, which include:
  • community services - childcare, child protection, disability support
  • property and fleet services
  • NDIS support coordination and plan management services
CRUX, and our partner companies are experiencing unprecedented business growth. As a result, the CRUX Talent Acquisition team are on the hunt for superstars in a variety of roles across the sunny state of Queensland.

What you will be doing:
  • Ensure shifts are filled in a timely manner and in such a way as to ensure minimum disruption to client supports
  • Audit timesheets fortnightly for payroll processing
  • Advise and support Case Managers in the population of and update of rosters
  • Set up and manage ongoing rosters for all employees and ensure that shifts are filled in a timely manner with support from line managers
  • Process annual leave and availability requests in consultation with Case Managers
  • Ensure hours worked by employees are monitored to ensure employees are working within any industrial relation obligations and awards
  • Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences
  • Coordinate rostering of new employees to ensure that they undertake on-site induction training and shadow shifts.
  • Respond to and appropriately manage employee queries regarding their rosters
  • Assist with the weekly support of the rosters, including staff competencies and verification of staff timesheets
  • Backup and undertake daily rostering functions to support the team when required
What you will bring:
  • Experience and/or understanding of rostering - preferred
  • Ability to interpret the SCHADS award and any other relevant legislations - preferred
  • Intermediate skills in the use of Client Information Management Systems such as Visual Care - preferred
  • Demonstrated proficiency in Microsoft Office
  • Energy and a willingness to learn quickly and adapt to change
  • Demonstrated ability to prioritise in a fast-paced environment and self-manage workloads to meet competing deadlines
  • Initiative, discipline in managing own workload and a willingness to get in and get the job done
  • Have an eye for detail and the ability to 'think on your feet'
  • Demonstrated high level of resilience, flexibility, and exceptional interpersonal communication skills with proven ability to develop and maintain successful relationships at all levels across the organisation
  • A commitment to providing a solution focused approach and attitude
  • Flexibility to work between the hours of 6am to 6pm on a rotation roster
  • Strong customer service and stakeholder engagement skills
What we can offer you:
  • Flexible work options – flex day model
  • Monthly rostered day off – an extra 12 days off per year!
  • Annual FREE Flu Vaccination
  • CEO Scholarship Program
  • Academic Study Day Program
  • Employee Assistance Program
  • Ongoing learning and development including career growth opportunities
  • Corporate Health Care Partners
  • Office Swap – locations across QLD
  • Recognition – Employee of the Month, 5 & 10 year Service Awards
Feel inspired?
The CRUX Talent Acquisition team want to talk about this opportunity with you. Call 1300 2789 01 or email email hidden; JavaScript is required

CRUX and our partner companies are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.

Apply now

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