Emerald - Case Manager - Dual Stream

Job type:
Permanent / Full Time
Support Services

The role is in the Community sector. You will be organised and driven, with strong leadership skills and an ability to influence others.


Are you a Dynamic Leader of People? Looking for a rewarding and exciting career? Grow your career with Southern Cross Support Services!

Case Manager wanted for our Service Delivery Team!

This exciting opportunity is available with Southern Cross Support Services (SCSS), based in Emerald.

SCSS is a NDIS and Child Safety provider servicing Queensland with our head office based in Bundaberg. Our core business is to provide a range of disability and Child Protection services to meet the needs of those that are most vulnerable in our community.

The role of Case Manager plays a significant part in the way that SCSS reaches its goals and client requirements. The role is a full-time position that will be part of our Senior Management Team.


Ideally someone that has demonstrated experience working in a senior leadership position with exposure to operational management, budgets and maintaining a strong leadership presence across the Service Team. You will have strong business development and stakeholder engagement skills and the ability to manage a team. Experience in the Community Sector and extensive knowledge of Child Protection is essential. Previous experience or knowledge of the NDIS would be advantageous.

To be a success in this role, you will have:
  • Strong time management and attention to details
  • Outcome focused without reducing the quality or compliance
  • Exceptional communication and planning skills, with the ability to problem solve while influencing people to follow the vision
  • Be determined to make things happen, and the ability to think outside of the box
  • Enjoys challenging environments and can meet tight deadlines
  • The ability to influence and lead a team
  • Solid people management skills
  • Understanding and ability to adapt to changing operational requirements
  • Demonstrated experience in building team culture and establishing customer focused outcomes
  • Minimum qualification of a Certificate IV in Child, Youth and Family Intervention, or a relevant field is essential
If this role sounds like something that you want to be a part of, then apply now.

A requirement prior to commencement, is eligibility to apply for or currently hold the below:
  • Suitability Blue Card for Working with Children and Young People
  • Positive Notice Criminal History Check - Yellow Card
  • Child Safety and Criminal History Screening - LCS2
  • First Aid Certificate with CPR
  • Drivers Licence

Apply now

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