Case Manager NDIS

Job type:
Permanent / Full Time
Support Services

Lead a team of staff to provide person centred supports across a variety of support models - SIL, CAS and In-home!


Case Manager wanted for our Client Services Team!

Are you up to the challenge of leading a team of staff to provide person centred supports across a variety of support models – SIL, CAS and In-home?

This is a fast paced, challenging but highly rewarding role available with Southern Cross Support Services (SCSS), based in Mackay.

SCSS is a NDIS and Child Safety provider servicing Queensland with our head office based in Bundaberg. Our core business is to provide a range of disability and Child Protection services to meet the needs of those that are most vulnerable in our community.

The role of Case Manager plays a significant part in the way that SCSS reaches its goals and client requirements. The role is a full-time position that will be part of our Management Team.


Ideally someone that has demonstrated experience working in a senior leadership position with exposure to operational management, budgets and maintaining a strong leadership presence across the Client Services Team. You will have strong business development and stakeholder engagement skills and the ability to manage a team. Experience in the Community Sector and extensive knowledge of the NDIS is essential.

To be a success in this role, you will have:
  • Strong time management and attention to detail
  • Outcome focused without reducing the quality or compliance
  • Exceptional communication and planning skills, with the ability to problem solve while influencing people to follow the vision
  • Be determined to make things happen, and the ability to think outside of the box
  • Enjoys challenging environments and can meet tight deadlines
  • The ability to influence and lead a team
  • Solid people management skills
  • Understanding and ability to adapt to changing operational requirements
  • Demonstrated experience in building team culture and establishing customer focused outcomes
If this role sounds like something that you want to be a part of, then apply now.

A requirement prior to commencement, is eligibility to apply for or currently hold the below:
  • Suitability Blue Card for Working with Children and Young People
  • Positive Notice Criminal History Check - Yellow Card or NDIS Worker Screening Check
  • Child Safety and Criminal History Screening - LCS2
  • First Aid Certificate with CPR
  • Must have a drivers licence
This position will be filled when we have found the right candidate.

Apply now

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