Sunshine Coast
Case Manager - NDIS
- Job type:
- Permanent / Full Time
- Category:
- Support Services
Join the Southern Cross Support Services NDIS Leadership team based at our office on the Sunshine Coast!
Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives.
About this opportunity:
The purpose of the Case Manager position is to provide exemplary leadership, ensure the provision of high-quality services, and deliver exceptional client care.
This position will be based at our Minyama office on the beautiful Sunshine Coast with regular travel required to Gympie & Caboolture.
Key responsibilities of this role:
CRUX Management Services (CRUX) provide people, compliance, and corporate services to a select number of companies. CRUX is the official recruitment partner for Southern Cross Support Services.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.
About this opportunity:
The purpose of the Case Manager position is to provide exemplary leadership, ensure the provision of high-quality services, and deliver exceptional client care.
This position will be based at our Minyama office on the beautiful Sunshine Coast with regular travel required to Gympie & Caboolture.
Key responsibilities of this role:
- Drive the development of local programs and manage the day-to-day operations of the service
- Provide leadership, planning, implementation, and maintenance of successful service provision
- Have responsibility for service delivery, accountability for program outcomes and responsibility for the management and outputs of team members within the line management chain
- Work within relevant funding guidelines and agreements, legislative requirements and organisational policies and procedures to produce best practice results for the clients we assist
- Efficiently managing financial, human, and operational resources
- Take a proactive approach to recruitment, rostering and staffing sustainability including weekly recruitment sessions and new team member engagement
- Maintain program compliance with all external and internal requirements
- Provide On Call afterhours support state-wide on a rotating roster (typically one week every six months)
- Previous experience in a role of a similar nature, including responsibility for the management and operational oversight of a Disability Service supporting clients with complex and differing needs
- Qualification/s in Disability or Community Services will be highly regarded
- Strong management experience and a natural aptitude for leadership
- Extensive experience in the human services sector with an in-depth knowledge of NDIS, industry standards, quality frameworks and legislative requirements
- Understanding of rostering requirements and best practice to ensure appropriate staffing and resourcing to meet service needs
- An alignment with our values and mission
- Blue Card for Working with Children and NDIS Worker Screening Check
- Current unrestricted QLD Drivers Licence
- Flexible work options – flex day model
- Monthly rostered day off – an extra 12 days off per year!
- Annual FREE Flu Vaccination
- Academic Study Day Program
- Employee Assistance Program
- Ongoing learning and development including career growth opportunities
- Corporate Health Care Partners
- Temporary Office Swap – locations across QLD
- Recognition – Employee of the Month, 5 & 10 year Service Awards
- Sanctuary Model of Care framework training
CRUX Management Services (CRUX) provide people, compliance, and corporate services to a select number of companies. CRUX is the official recruitment partner for Southern Cross Support Services.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.