Case Manager (Children, Youth & Families)

Job type:
Permanent / Full Time
Support Services

Join our Children, Youth and Family Services leadership team in Cairns to provide mentorship and support to our FNQ frontline teams!


CRUX Management Services (CRUX) provide people, compliance, and corporate services to a select number of companies. Our partner companies are specialists in a range of industries, which include:
  • community services - childcare, child protection, disability support
  • property and fleet services
  • NDIS support coordination and plan management services
Our partner Children, Youth & Family Services (CYF) is a leading Child Safety provider throughout QLD. CYF team members play a vital role in ensuring that children and young people are offered a safe and stable environment to reach their goals.

What you will be doing:
  • Ensure that the emotional, social, behavioural, and educational needs of children and young people are met through the development, implementation, and review of individual plans
  • Maintain an understanding of the principles of Child Protection and work collaboratively with other government and non-government agencies to ensure the protection of children and young people
  • Create a team culture of support and respect
  • Support residential care workers under your management in their roles by providing supervision, debriefing and regular contact
  • Develop and maintain positive and collaborative relationships with government departments, stakeholders and the community
  • Undertake necessary administrative reporting and tasks as required
  • Attend and participate in regular supervision, team meetings, stakeholder meetings, and inter-agency meetings
  • Complete direct care shifts as needed
  • Participate in after hours on call duties
  • Participate in the recruitment process for new residential care workers
What you will bring:
  • An understanding of complex care issues for children and young people
  • An understanding of the impact of trauma on children and young people in care
  • Demonstrated ability to manage conflicts and complaints
  • Ability to work both independently but also within a collaborative team environment
  • Strong management experience and a natural aptitude for leadership
  • An alignment with our values and mission
  • Hold or be enrolled in and working towards a relevant recognised qualification
  • Blue Card for Working with Children and Young People
  • Hope and Healing online Framework Foundations Training
  • Drivers Licence
What we can offer you:
  • Flexible work options – flex day model
  • Monthly rostered day off – an extra 12 days off per year!
  • Annual FREE Flu Vaccination
  • Academic Study Day Program
  • Employee Assistance Program
  • Ongoing learning and development including career growth opportunities
  • Sanctuary Model of Care framework training
  • Corporate Health Care Partners
  • Temporary Office Swap – locations across QLD
  • Recognition – Employee of the Month, 5 & 10 year Service Awards
Feel inspired?
The CRUX Talent Acquisition team want to talk about this opportunity with you. Call 1300 2789 01 or email email hidden; JavaScript is required

CRUX and our partner companies are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success. We welcome applications from Aboriginal and Torres Strait Islander peoples, individuals with a lived experience of mental health and disability and those who identify as LGBTIQA+.

Apply now

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