Bundaberg - Support Coordinator

Job type:
Permanent / Full Time
Support Services

The Support Coordinator will be responsible for assisting our clients to achieve greater independence and a higher quality of life.



This exciting opportunity is available with Southern Cross Support Services (SCSS), in our Bundaberg office.

SCSS is a NDIS and Child Safety provider servicing Queensland with our head office based in Bundaberg. Our core business is to provide a range of disability and Child Protection services to meet the needs of those that are most vulnerable in our community.

SCSS provides services to support people within our community that live with various disabilities and mental health.

With our industry entering the NDIS, the role of Support Coordinator will play a significant part in the way that SCSS will reach its goals and provide outstanding service to our clients.

The Role:
This is a crucial role that will include the organisation of specialist care in accordance with the NDIA guidelines.

The ideal candidate will be required to assist with the implementation of Client NDIS Plans, to identify all the options required for NDIS participants that are within the parameters of their NDIS plan and work towards their goals.

You will budget out all supports required for the client and ensure there are covered under their NDIS plan.

You will be self-driven and work tirelessly in building participants capacity to be able to coordinate their own supports.

Your excellent communication and time management skills will see you liaise with support providers and coordinate service agreements for each area of the participants NDIS plan whilst also working with Plan Managers to break down NDIS plan funds and how they are used.

Some travel to SCSS operational sites will be required in this role.

Selection Criteria required by the applicant:
  • The following criteria must be met for consideration for this position:
  • Experience with the NDIS framework together with understanding of what it means for our Clients
  • Certificate IV in Disability or combination of relevant experience, education and training equivalent to this qualification.
  • Exceptional personal presentation with a professional manner for client relations.
  • Exceptional multi-tasking, problem solving and decision-making skills.
  • Exceptional attention to detail, time management, organisational and administrative skills.
  • Excellent customer service skills and pleasant phone manner with an ability to remain calm, empathetic and assertive when faced with difficult callers.
  • Excellent written and verbal communication skills
  • Experience in mental health/PHaMs/PIR

Desirable, but not essential.
  • Strong knowledge of local disability community and providers
  • Advanced computer skills, including the ability to use Microsoft Office, email and web based applications.
  • Ability to work both independently but also within a collaborative team environment.
  • Well-developed interpersonal skills with the ability to work productively with a broad range of people from a variety of backgrounds and experiences, including senior management, clients, colleagues and other stakeholders.
  • Ability to achieve outcomes within agreed time-frames and under time pressures.
  • Proven ability to work confidentially and productively with a high level of tact and diplomacy.
  • Basic accounting and budgeting skills.
  • Ability to travel
  • Ability to network and grow SCSS services

Only those applicants who meet the key selection criteria will be considered for this role.

If this role sounds like something that you want to be a part of, then get the ball rolling and apply now!

A requirement prior to commencement, is eligibility to apply for or currently hold the below: (which are to be maintained at your own expense)
  • Suitability Blue Card for Working with Children and Young People
  • Positive Notice Criminal History Check - Yellow Card
  • Child Safety and Criminal History Screening - LCS2
  • Must have a drivers licence
This role will close once we have found the right candidate.

Apply now

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